Question 1

How do I track my order ?

Accepted Answer

We do not provide tracking at the moment. We will call to schedule a delivery date after you place an order

Question 2

How do I contact your carrier ?

Accepted Answer

The courier will contact you before leaving our warehouse in Accra.

Question 3

Do you provide international shipping ?

Accepted Answer

Sorry, we don't ship outside Ghana.

Question 4

How do I return an item I ordered ?

Accepted Answer

• Please read our returns policy before returning an item.
 • Kindly call us at 020-900-8552 or send us an email at dornmac@gmail.com.
 • If the product meets our return requirements, we will issue you a store credit for your returned purchase.
 • Please note that we may refuse a refund if the garment has been made according to your precise measurements ie) made-to-measure

Question 5

What is your returns policy ?

Accepted Answer

If you receive an item and wish to return it for any reason, you must inform us within 48hrs of receiving the item.
Qualified items may be returned for store credit only.
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However, returned items must be in its original state (unworn and free of any stain) with all dornmac tags attached. We will reject a return if our product stickers are removed.

Question 6

Can I cancel an order ?

Accepted Answer

You may cancel an order before it is shipped. To cancel an order, kindly call customer care.

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